Frequently Asked Questions

To change your password:

• Log in to your Gujju E-Market account
• Go to My Account > Account Settings
• Select Change Password
• Enter your old password and set a new one

If you've forgotten your password:

• Click on "Forgot Password" on the login page
• Enter your registered email address
• Follow the password reset link sent to your email
• Create a new password and log in again

You can update your address anytime by:

• Logging into your account
• Going to My Account > Address Book
• Editing or adding a new billing or shipping address
• Saving the changes

To place an order:

• Browse products on gujjuemarket.com
• Select the product and click Add to Cart
• Proceed to Checkout
• Enter your delivery details
• Choose a payment method
• Confirm your order

You will receive an order confirmation via email/SMS.

Currently, Gujju E-Market accepts orders only through the website to ensure order accuracy and secure payment processing. Phone support is available for assistance and queries only.

To cancel an order:

• Cancellation requests must be made before the order is processed or shipped
• Email us at support@gujjuemarket.com
• Subject line: Cancellation Request – Order ID

Please note: Order cancellation is subject to approval as per our Cancellation Policy.

Orders are usually delivered within 3–7 business days, depending on your location and courier availability. Delivery timelines may vary during sales, holidays, or unforeseen circumstances.

No, once an order is placed, items cannot be modified. If the order has not yet been processed, you may request cancellation and place a new order.

Address changes are possible only before the order is processed. Once shipped, the delivery address cannot be changed.

Currently, Gujju E-Market does not offer preferred delivery time slots. Delivery is attempted as per the courier partner's schedule.

Yes, any responsible person available at the delivery address can receive the order on your behalf.

Please contact us within 24 hours of delivery with images or videos of the issue. Our team will assist you as per our Return & Refund Policy.

You can reach our customer support team through the following channels:

• Email: support@gujjuemarket.com
• Customer Support Hours: Monday to Friday, 10 AM – 6 PM
• Website: www.gujjuemarket.com

Gujju E-Market accepts multiple secure payment options, including:

• Credit Cards
• Debit Cards
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking

Note: Available payment options may vary based on your location and order value.

Yes! All online transactions on Gujju E-Market are 100% safe and secure. We use trusted and encrypted payment gateways to ensure that your personal and payment information is protected at all times.

There is no minimum purchase limit for online transactions. However, maximum transaction limits may depend on your bank, card issuer, or payment provider.

If your payment fails:

• Do not refresh the page immediately
• Check if the amount has been deducted from your account
• If deducted, the amount will usually be auto-refunded within 3–5 business days
• If the issue persists, please contact our support team with your Order ID / Transaction ID

📧 Email: support@gujjuemarket.com